Rider Terms (last updated October 2026)
1. Who provides your ride. Your ride is provided by the transportation provider (the "Provider"), the independent driver or company named on this booking page. This page runs on booking software made by 778MAD LLC, which is not a transportation company and does not provide, dispatch or control rides.
2. Booking and prices. The price shown before you book is calculated from distance, estimated traffic, tolls, the time of day and the Provider's own rates and minimums. Extra stops, waiting time or route changes you ask for during the ride may change the price; the Provider will tell you before charging more.
3. Payment. Payments are processed by Stripe. When you book, your card is authorized (held) but not charged; it is charged after your ride is completed. We never see or store your full card number.
4. Cancellations and no-shows. The cancellation policy shown at checkout applies to your booking (free cancellation window, late-cancellation fee and no-show fee). You can cancel from your reservation link or by calling the Provider.
5. Your responsibilities. Be ready at the pickup time and place, give accurate trip details (passengers, luggage, flight), wear your seat belt, and follow the Provider's reasonable instructions. No illegal items or behavior. Damage to the vehicle may be charged.
6. Safety and problems. If something goes wrong during a ride, contact the Provider using the phone number on this page. In an emergency call 911.
7. Reviews. After a completed ride you may leave a review. It may be shown publicly with your first name and last initial. Reviews must be honest and respectful.
8. Liability. The Provider is responsible for the ride, the vehicle, its licenses and insurance. To the maximum extent allowed by law, 778MAD LLC is not liable for the ride itself.
9. Text messages (SMS). If you check the SMS box when booking, the Provider will text you about that booking only: confirmation, reminders, driver on the way and arrival, and trip updates. Message frequency varies by booking. Message and data rates may apply. Reply STOP to stop messages at any time and HELP for help, or write to support@mad778.com. Consent to texts is not a condition of booking. Carriers are not liable for delayed or undelivered messages.
10. Contact. Questions about a ride: contact the Provider (see booking page). Questions about this website: support@mad778.com.